Refund Policy

Effective date: November 13, 2026

At Orbix Technologies LLC we want every client to be happy with the images they receive. Because each shoot reserves studio time, a photographer and editing capacity that cannot be resold at short notice, the following policy applies to all bookings. It forms part of our Terms & Conditions.

1. Deposits

A 50% deposit is required to reserve a shoot date. The deposit is non-refundable once the booking is confirmed, except where Orbix cancels the shoot or where this policy states otherwise. You may transfer the deposit to a new date once, provided you give at least 48 hours notice.

2. Cancellations by the client

• 7 or more days before the shoot: any amount paid above the deposit is refunded in full, and the deposit may be applied to a future shoot within 6 months.
• 48 hours to 7 days before the shoot: the deposit is retained; any amount paid above the deposit is refunded.
• Less than 48 hours before the shoot, or no-show: the deposit is retained and any travel, props, models or location costs already committed are charged at cost.

3. Cancellations by Orbix

If we need to cancel because of illness, emergency, unsafe weather for an outdoor shoot or equipment failure, you may choose a new date at no extra charge or receive a full refund of all amounts paid.

4. Satisfaction and reshoots

Please review your gallery within 7 days of delivery. If delivered images do not match the agreed shot list or contain a technical fault, such as images out of focus, incorrectly exposed or with color that does not match the product, let us know in writing within that period. We will first correct the issue through editing, and if that is not possible, we will reshoot the affected images at no charge. If a reshoot is not possible, we will refund the portion of the fee covering the affected images.

Requests based on a change of mind, a change of creative direction after the shoot, or problems caused by products or information supplied by the client are not eligible for a free reshoot or refund, but we are happy to quote a revised shoot.

5. Completed and delivered work

Once final high-resolution images have been delivered and downloaded, fees for those images are non-refundable, except as described in section 4.

6. How refunds are paid

Approved refunds are issued to the original payment method within 7 to 10 business days. Your bank or card issuer may take additional time to display the credit.

7. Questions or requests

To request a cancellation, reschedule or refund, contact us with your name, booking date and a short description of the issue.

Orbix Technologies LLC
8375 118th St, Apt 5A, Jamaica, NY 11415-2419
Phone: (888) 265-7820
Email: info@orbixtechnologiesllc.us